Process mapping is one of the basic business analysis tools. The technique has acquired more importance in recent times as complexity of processes continues to grow. The technique enables you to capture and visualise knowledge that resides with the people who perform daily business tasks. There are some challenges in getting the mapping right.
This article introduces a summary chart for business process mapping. The chart shows both a brief and a full format for process mapping.
Despite the ongoing process of business analysis maturing as a discipline, the question of getting requirements right is still debated on various business analysis related web sites. Poorly defined requirements are still quite common.