This is a guest post by Ben Brearley. He gives some great tips on communication techniques which improve stakeholder engagement based on his practical experience. We previously discussed this subject in this post.
There are many barriers impeding effective communication between the BA and stakeholders. Information overload, organisational “silos”, outsourcing and geographical separation across time zones all form a part of the obstacle course BAs navigate in their job. In some companies, ineffective management, internal politics and bureaucracy lead to poor staff engagement. People in such places aren’t interested in contributing.
In the previous post we’ve established that the success of business analysis hinges on communication, and postulated that visual communication is the easiest way to improve productivity and the effectiveness of communication.