As I mentioned in the previous post, we’ve added more information about ITIL to Business Analysis Kickstart because ITIL provides a very useful way of looking at the IT infrastructure and extracting valuable information from it. We talk about the ITIL framework, service strategy, service design, service transition, service operation and finally incident management.

We …

This is a short post to share an idea we’ve come up with. We’ll publish a longer article once we work things out in detail, but we thought that it would be useful to talk about the idea right now.

When you’re working to fulfil a business need, it most likely involves both process changes and …